Customer Care Representative

Job Title: Customer Relationship Management (CRM) Executive

Location: Kolkata Bantala

Experience Required: 1 - 3 years

Gender: Female (Must)

Industry: Open to hiring from any industry

Job Description

Summary:

We are seeking a dedicated and proactive Customer Relationship Management (CRM) Executive to join our team. The ideal candidate will have 1-3 years of experience in CRM, excellent communication skills in English and Hindi/Bengali, and the ability to manage customer relationships effectively. As a CRM Executive, you will be responsible for managing customer interactions, handling feedback, and supporting sales and marketing efforts to enhance customer satisfaction and loyalty.

Key Responsibilities:

1. Courier Management:

·         Automate and manage all outgoing courier emails, including detailed dispatch information.

·         Send outgoing courier delivery confirmation emails along with customer feedback forms.

·         Handle incoming courier delivery confirmation emails with listed contents.

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2. Customer Handling:

·         Send monthly customer feedback forms and follow up to ensure completion.

·         Follow up with merchants for weekly tracker emails to be sent to customers.

·         Ensure customer feedback form fill-up by customers for all deliveries in accordance with defined timelines.

·         Compile and present comprehensive monthly reports on customer satisfaction surveys.

·         Develop and implement policies and procedures to improve customer satisfaction.

3. Sales and Marketing Support:

·         Assist the manager in creating marketing campaigns and creatives for the New Business Development (NBD) customer list.

·         Follow up with NBD customers on a weekly basis.

·         Send out greetings as per defined timelines.

·         Coordinate with the graphics department for creatives and other related works.

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4. CRM Tool Management:

·         Set up, update, and maintain the CRM tool to ensure it meets the company’s needs.

Skills and Qualifications:

·         Polite and Pleasant Disposition: Exhibit a polite and pleasant demeanor with a proactive attitude.

·         Follow-Up Ability: Demonstrated ability to conduct rigorous follow-ups with customers and merchants.

·         Communication Proficiency: Excellent spoken and written communication skills in English and Hindi/Bengali.

·         Confidence in Communication: Ability to confidently deal with and communicate with colleagues and customers/clients.

·         Situational Awareness: Ability to understand different circumstances and act accordingly.

·         Availability: Must be available for calls almost always.

Education and Experience:

·         Bachelor’s degree in Business Administration, Marketing, or any other field.

·         1-3 years of experience in customer relationship management or a similar role.

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be Graduate and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., LUMENS INDIA PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 10 Customer Care Representative at LUMENS INDIA PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Day Shift.