Customer Care Representative

ey B2B Customer Service Responsibilities:

• Relationship Management:

  Building and maintaining strong relationships with clients through regular communication, proactive issue resolution, and understanding their business needs. 

• Issue Resolution:

  Promptly addressing and resolving customer issues, questions, and concerns to ensure client satisfaction and maintain their business. 

• Technical Support:

  Providing technical assistance and support to help clients effectively use and implement the company's products or services. 

• Product Training:

  Offering training and guidance to help clients understand how to best utilize the company's offerings. 

• Feedback Collection and Analysis:

  Gathering and analyzing customer feedback to identify areas for improvement in products, services, and customer service processes. 

• Account Management:

  Managing client accounts, ensuring compliance with service agreements, and identifying upselling and cross-selling opportunities. 

• Communication:

  Maintaining clear and consistent communication with clients, both internally and externally. 

• Problem-solving:

  Using strong problem-solving skills to address complex client issues and find effective solutions. 

• Collaboration:

  Working with internal teams to ensure client needs are met and that issues are resolved efficiently. 

• Adherence to Standards:

  Ensuring all B2B interactions adhere to regulatory and compliance standards, such as handling documentation and customs processes. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹20000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., LUMENS INDIA PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 10 Customer Care Representative at LUMENS INDIA PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Day Shift.