Customer Care Representative

We are seeking a motivated and professional customer service representative to join our team for Ones Stop Consult in Kolkata at our Sec V location. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to their Product. The role offers 16000-25000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner.

Address customer queries, concerns, and complaints with a problem-solving approach.

Maintain accurate records of customer interactions and follow-ups.

Provide timely and relevant information to customers to resolve their issues.

Work collaboratively with other teams to escalate and resolve complex issues.

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates.

Job Requirements:

The ideal candidate should have 0-6 months of experience in customer service or a telecaller role and should be proficient in Customer Service. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. This position requires 12th Pass, and the candidate should be willing to work 5 Days during the Night shift.

• Fluent English is needed.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹26000 per month + Incentives that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., ONES STOP CONSULT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 20 Customer Care Representative at ONES STOP CONSULT
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Night Shift.