Customer Care Service

9,000 - 11,500 /month

Mervice Infotech Private Limited

Sector V - Salt Lake, Kolkata

0 - 6 months Experience in Customer Support / TeleCaller

New

1 Opening

Full Time

Skills Required

Query Resolution

Job Highlights

Languages: Hindi, Bengali

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for an enthusiastic and dedicated Customer Care Service to become a valuable part of our team for Mervice Infotech Private Limited based in Kolkata, located at Sector V - Salt Lake. The role offers ₹9000 - ₹11500 and involves managing customer calls, delivering outstanding customer service related to bpo. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.

Job Requirements:

We are seeking candidates with 0-0.5 years of experience in customer service or telecalling, who are proficient in Hindi, Bengali. The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed. A 12th Pass is required, and candidates must be open to working 6 days working during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Service job

What is the eligibility criteria to apply for this Customer Care Service job?
Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹9000 - ₹11500 per month that depends on your interview. It's a Full Time job in Kolkata.
How many working days are there for this Customer Care Service job?
Ans: This Customer Care Service job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Care Service job?
Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., MERVICE INFOTECH PRIVATE LIMITED.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Care Service role?
Ans: There is an immediate opening of 1 Customer Care Service at MERVICE INFOTECH PRIVATE LIMITED
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Care Service job?
Ans: This Customer Care Service job has Day Shift.