Customer Relationship Associate

Languages: Hindi, Bengali

12th Pass and above

All genders

6 days working | Rotational Shift

Job Benefits: Cab, Meal, PF, Medical Benefits

PAN Card, Aadhar Card, Bank Account

Welcome guests during check-in and give a fond farewell to guests while checkout.
Handling guest complaints and concerns in an efficient and timely manner.
Overseeing VIP guests, arrivals, and departures.
Coordinating and multi-tasking job duties in a busy environment.
Greet guests as they enter and exit the airport.
Providing information regarding the airlines.
Check on VIP reservations, and complete their pre-registration formalities.
Maintain up-to-date information on airplanes.
Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
Collect Guest feedback during guest departure along with his likes and dislikes.
Perform basic cashier activities as and when required.
Maintained guest lockers for safe custody.
Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
Give proper and complete handover to the next shift
Should be able to handle all guests without bias or prejudice.
Follow the rules and policies laid down by the management.
Adhere to strict staff grooming and hygiene standards.
Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
Good command of the English language is essential, both written and verbal
Must possess strong organizational time management skills, and attention to detail.
Must be guest service-focused and a team player.
A positive attitude and outgoing personality are essential.
Must be able to work shifts – days, evenings, weekends, and holidays.
Professional in demeanor and presentation.
Personable, enthusiastic, self-motivated, and able to work independently.
Ability to understand and carry out oral and written instructions and request clarification when needed.
Strong interpersonal and organizational skills.
PREREQUISITES For Guest Relation Executive job at Delhi Airport

Good guest interaction skills.
Good listening skills.
Sound decision making.
Good interpersonal and communication skills.
Leadership/People management.