Customer Relationship Executive

Job Description:

We are seeking a highly motivated and organized CRM Executive to join our dynamic team. The ideal candidate will be responsible for ensuring smooth order processing, maintaining customer relationships, and managing various administrative tasks related to customer orders. This role will involve close collaboration with different departments to ensure the seamless flow of information and timely resolution of customer inquiries and issues.

Key Responsibilities:

Proforma Invoice Management:

Prepare Proforma Invoices (PIs) for customer orders and update the Order Booking Form upon confirmation via Purchase Order (PO) or signed Proforma Invoice (PI).

Order Booking Form Updates:

Regularly update the Booking Form in the Field Management System (FMS) to ensure accurate and up-to-date order tracking.

Document Management:

Upload Proforma Invoices (PIs), Purchase Orders (POs), and Consignee Invoices into the Document Data Management System (DDMS) in compliance with internal processes.

Customer Database Maintenance:

Maintain and update the Customer Database Sheet by adding new client information and making necessary edits to existing client data as required.

Customer Invoices & Packing Details:

Prepare Ashlee customer invoices and packing details to facilitate timely order dispatch and delivery.

FMS D2P Sheet Updates:

Ensure the FMS D2P (Delivery to Payment) sheet is updated with relevant details, such as the Telex date and payment terms for each customer order.

Debit Note Creation:

Generate and issue customer debit notes as necessary, ensuring they adhere to company guidelines and policies.

Customer Complaint & Grievance Resolution:

Address customer complaints and grievances promptly and effectively, ensuring high levels of customer satisfaction and resolving issues in a timely manner.

Skills and Qualifications:

Educational Qualification: Bachelor’s degree.

Experience: Proven experience in a CRM or customer service-related role, preferably in an industrial or manufacturing environment.

Technical Skills:

Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

Experience with CRM software and other internal systems like FMS, DDMS.

Communication Skills: Excellent written and verbal communication skills to interact with clients and internal teams.

Attention to Detail: Strong attention to detail with the ability to manage multiple tasks simultaneously.

Problem-Solving Abilities: Ability to quickly resolve customer complaints and operational challenges with a solution-oriented approach.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 2 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Jaipur.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., CAREER COMFORT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 2 Customer Relationship Executive at CAREER COMFORT
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has Day Shift.