Customer Relationship Manager

• Provide upscale guest service experiences for clients throughout their stay

• Ensure clients are properly greeted upon their arrival

• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in

• Coordinate luggage collection and storage

• Oversee check-in and check-out procedures, including reservations and financial transactions

• Promptly address guests’ requests, like in-room dining

• Actively listen to and resolve complaints

• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services

• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns

• Inform clients of our hotel services, including breakfast and dining options

• Promote all hotel amenities, conveniences and programs offered

• Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures

• Appraise team’s performance and produce regular reports

• Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience

• Examine daily duties, assign tasks and check on progress

• Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings

• Recommend local tourist spots, including places to dine, shop and sight-see

• Establish friendly relationships with regular hotel clients

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be 12th Pass and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
5. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 37 Customer Relationship Manager at EDIFYING MANAGEMENT PRIVATE LIMITED
6. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
7. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Rotational Shift.