Customer Support Executive

Job Title: Customer Service Executive – Domestic Voice Process

Location: Eco Space, Kolkata

Job Type: Full-time

Shift: Day/Night Shift (as per company requirement)

Salary: 12-15k CTC

Job Summary:

We are looking for a dynamic and customer-focused Customer Service Executive to handle inbound/outbound calls for our domestic voice process. The ideal candidate should be fluent in Hindi and Bengali, with a basic understanding of English to handle customer interactions efficiently.

Key Responsibilities:

Handle customer queries via phone calls in English Hindi, Bengali, Odia, Assamese.

Provide accurate and timely information regarding products/services.

Resolve customer complaints and escalate issues when necessary.

Maintain call records and update CRM systems.

Follow communication guidelines and company policies.

Required Skills & Qualifications:

Fluent in Hindi / Bengali (mandatory).

Basic to average English-speaking skills.

Minimum 12th pass / Graduate (preferred).

Prior experience in customer service (voice process) is a plus.

Good listening and problem-solving skills.

Ability to handle calls professionally and patiently.

Basic computer knowledge for data entry and call logging.

Benefits:

Fixed salary with performance incentives.

Work-from-Office.

Growth opportunities and career advancement.

Training provided for fresher’s.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹18000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., AUROVISGLOBAL PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at AUROVISGLOBAL PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.