Customer Support Executive

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All Education levels

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6 days working | Day Shift

Job Benefits: PF

Job Title: E-commerce Voice Process Executive Location: Electronic city Shift: Day Shift (flexible between 8 to 8) Employment Type: Full-Timesalary: 25 k ctc and 20k take home Job Description: We are looking for passionate and dedicated individuals to join our E-commerce Voice Process team! As an E-commerce Voice Process Executive, you will play a crucial role in delivering a seamless customer experience by handling inbound and outbound calls related to customer inquiries, order issues, product information, and troubleshooting.Key Responsibilities:Handle customer calls, ensuring that inquiries related to product orders, deliveries, payments, and returns are addressed efficiently. Assist customers with product information, troubleshooting issues, and resolving complaints. Provide support for various stages of the customer journey, from product selection to post-purchase support. Maintain high-quality standards for customer service, ensuring customer satisfaction. Accurately document customer interactions and resolve issues within the required time frame. Identify and escalate priority issues to appropriate teams or management when necessary.Ensure compliance with company policies, procedures, and service level agreements.Eligibility Criteria: Graduate in any field + 1 year experience Excellent communication skills in English (both verbal and written).Previous experience in voice-based customer service (e-commerce or other domains) is a plus, but freshers are also welcome to apply.Ability to multitask and manage time effectively.Positive attitude, problem-solving mindset, and strong attention to detail.Ability to work in a fast-paced environment and meet performance targets.Key Skills:Strong interpersonal and communication skills.Customer-centric attitude with the ability to handle challenging situations.Familiarity with e-commerce platforms and online shopping processes is a plus.Good listening and troubleshooting skills.Why Join Us?Competitive salary and incentives.Opportunity to work with a dynamic and fast-growing team.Career growth opportunities.Training and development programs.If you’re ready to make an impact in the e-commerce industry and grow with a leading organization, apply now!