Customer Support Executive

Job Title: Head – Customer Coordination & SPOC (Single Point of Contact) Logistics

Qualification:

• Minimum 12th Grade Pass (Higher qualifications will be an advantage)

Job Location:

• Within 10 km radius of Dankuni, or residential address

Roles and Responsibilities:

• Serve as the Single Point of Contact (SPOC) between customers and the logistics/transport teams, ensuring smooth communication.

• Resolve disputes between logistics, transport, and customers efficiently, maintaining high levels of satisfaction.

• Coordinate with supply chain teams to ensure timely deliveries and excellent customer service.

• Manage customer-related issues, including tracking deliveries, resolving complaints, and addressing any discrepancies in logistics.

• Actively monitor and manage customer expectations regarding delivery timelines and service quality.

• Maintain detailed records of customer interactions, complaints, and feedback, using SAP and Advanced Excel for tracking and analysis.

• Monitor operational processes, identify bottlenecks, and proactively address issues to improve service delivery.

• Ensure clear and transparent communication with customers regarding any logistical delays or issues.

• Collaborate with internal teams for continuous improvement of processes and customer satisfaction.

Skills Required:

• Proficiency in SAP: A strong working knowledge of SAP is essential for tracking customer orders, managing inventory, and addressing logistics-related issues.

• Advanced Excel Skills: The candidate must have advanced Excel skills to manage large datasets, create reports, analyze trends, and generate meaningful insights related to customer and logistics performance.

• Strong communication, interpersonal, and negotiation skills.

• Proven ability to handle conflict resolution with customers calmly and professionally.

• Solid understanding of logistics and supply chain processes.

Experience:

• Minimum 5 years of experience in customer handling within Supply Chain Management/Warehouse or a similar logistics-related field.

• Prior exposure to customer service, logistics, or transport management is strongly preferred.

Working Hours:

• Minimum 10-12 hours/day (subject to work pressure and customer demands). Flexibility in working hours may be required during peak periods.

Salary:

• INR 23,000/month (in-hand).

Additional Requirements:

• Own residence within 10 km of Dankuni (location preference for easy commute).

Key Performance Indicators (KPIs):

• Timely resolution of customer issues and disputes.

• High customer satisfaction and effective relationship management.

• Efficient internal and external coordination, ensuring smooth logistics operations.

• Accuracy in data management and reporting using SAP and Advanced Excel.

This role is ideal for a candidate who thrives in a dynamic, customer-focused environment and has a strong command over SAP and Advanced Excel to streamline logistics processes and provide effective solutions. The ideal candidate will be proactive, detail-oriented, and committed to ensuring top-tier customer service.

• It is a Full Time Customer Support / TeleCaller job for candidates with 5 - 6+ years Experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 5 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹22000 - ₹23000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., SOHAM MARITIME PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at SOHAM MARITIME PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Flexible Shift.