Customer Support Executive

Industry Type:

All Education levels

All genders

6 days working | Day Shift

Resolving Customer Issues: Addressing and resolving customer complaints, problems, and technical difficulties. Processing Orders and Transactions: Handling order placement, payment processing, and order tracking. Handling Returns, Refunds, and Exchanges: Managing customer requests for returns, refunds, and exchanges in a timely and efficient manner. Maintaining Customer Records:Keeping accurate and up-to-date records of customer interactions and transactions. Ensuring Customer Satisfaction:Striving to exceed customer expectations and build positive relationships. Providing Product Knowledge:Possessing a strong understanding of the company's products and services to effectively answer customer questions. Collaborating with Other Teams:Working with other departments, such as sales, marketing, and engineering, to resolve complex issues and improve customer experience. Identifying Opportunities for Upselling and Cross-selling:Recognizing opportunities to suggest additional products or services that may benefit customers. Collecting and Analyzing Customer Feedback:Gathering and analyzing customer feedback to identify areas for improvement. Following Company Policies and Procedures:Adhering to company guidelines and protocols when handling customer interactions and resolving issues. Escalating Issues:Knowing when to escalate complex or sensitive issues to appropriate personnel for resolution. Specific Customer Support Roles:Customer Service Representative:The entry-level role, focusing on basic customer support and problem resolution. Customer Support Specialist:Handles more complex issues and provides specialized support in a particular area.