Email & Chat Support Executive

We are looking for a proactive and customer-focused Chat Support Executive to join our E-commerce Customer Experience team. In this non-voice role, you will be responsible for resolving customer queries through chat and email while delivering a smooth and satisfying online shopping experience. This role supports US-based customers and requires working during night shifts.

Key Responsibilities:

Respond to customer inquiries via live chat and email in a timely and professional manner

Assist customers with order placements, cancellations, tracking, returns, refunds, product availability, and other shopping-related queries

Troubleshoot order issues and escalate complex problems to the appropriate internal teams (e.g., logistics, payments, tech)

Maintain accurate customer interaction records in CRM systems

Meet individual productivity metrics (chats per hour, customer satisfaction score, response time, etc.)

Provide a personalized experience that reflects the brand voice and tone

Stay up-to-date with product updates, promotions, policies, and procedures

Required Skills & Qualifications:

Strong written communication skills in English

Typing speed of 35–45 WPM with high accuracy

Customer-first attitude with empathy and patience

Ability to multitask between multiple chat windows and tools

Willingness to work in night shifts.

Familiarity with e-commerce platforms (e.g., Shopify, Magento) is a plus

High school diploma or equivalent (Bachelor’s degree preferred)

Preferred Skills:

Experience in e-commerce customer service or chat support

Knowledge of CRM/chat tools such as Zendesk, Freshchat, Gorgias, or Intercom

Basic understanding of order lifecycle, returns, and refund policies

Comfortable working in a fast-paced, KPI-driven environment

Perks & Benefits:

Competitive salary + night shift allowance

Performance-based incentives

Training & growth opportunities within the company

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Email & Chat Support Executive job

1. What is the eligibility criteria to apply for this Email & Chat Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹11000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Support Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Support Executive job and during the employment with the company, i.e., TEMINOS TECHNOLOGY PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Support Executive role?
   Ans: There is an immediate opening of 85 Email & Chat Support Executive at TEMINOS TECHNOLOGY PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job has Night Shift.