Field Executive

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.

Job Requirements:

Field Investigations: Conduct on-site visits to verify the authenticity of claims and gather additional information if necessary.

Communication: Liaise with policyholders, healthcare providers, and insurance companies to gather and verify information.

Verification: Ensure the policyholder identity and basis information are accurate and align with company issued IDs.

Cashless and Reimbursement Verification: Investigate cashless claim and reimbursements to ensure proper repair procedures and costs.

Spot Claim Verification: Respond to and investigate minor claim on site, assessing damage and gathering evidence.

Report Preparation: Compile detailed reports on findings and submit them to the claims department for further processing.

A Diploma is required, and candidates must be open to working 6 days working during the Day shift.

• It is a Part Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Field Executive job

1. What is the eligibility criteria to apply for this Field Executive job?
   Ans: The candidate should be Diploma and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Part Time job in Kanpur.
3. How many working days are there for this Field Executive job?
   Ans: This Field Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Field Executive job?
   Ans: No, there is no fee applicable for applying this Field Executive job and during the employment with the company, i.e., SPEAK MEDICARE.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Field Executive role?
   Ans: There is an immediate opening of 3 Field Executive at SPEAK MEDICARE
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Field Executive job?
   Ans: This Field Executive job has Day Shift.