International BPO Executive

12th Pass and above

All genders

5 days working | Rotational Shift

Job Benefits: Insurance

Job Description:
•Handling inbound & Outbound Calls and emails.

•Resolve customer complaints via phone, email, mail, or social media.

•Monitoring customer feedback websites.

•Handling queries raised on social media platforms.

•Daily tracking and follow-up of customer feedback reports.

•Handling customer queries on calls or emails.

•Coordinate with internal teams to ensure proper customer service is being delivered.

Eligibility Criteria:
1.Process: E-commerce (Health and Wellness Product).

2.Inbound, Outbound, Email & Chat-Blended Process.

3.Designation : Customer Service Executive.

4.Good Communication and Comprehension skills required, ready to work from office.

5.Location: Sakinaka (Customer Service Team) & Marol (Sales Team)

6.Need to handle Inbound, Email, and Chat- Resolve customer's online e-commerce-related issues.

7.Shift Timing: 9am to 9pm (Any 9 Hours).

8.Week Offs: 6 Days working with 1 rotational off.

9.Qualification:
•HSC Fresher or Graduate Fresher (For Sales Role).

•HSC or Graduate Experience with minimum 6 months of any BPO experience (For Customer Service, Email Role)

10.Salary:
•HSC or Graduate Fresher- 17,000 In-hand , Plus Incentives.

•HSC or Graduate Experience- Maximum-24,000 , In-Hand Plus Incentives (In Sales Process).

•HSC or Graduate Experience- Maximum-28,000 In-Hand Plus Incentives (In Customer Service & Email Process).

11.No Background Verification

12.Age: 18 till 40 Years.

13.Rounds of Interviews: 2 Face to Face Rounds (Hr and Ops Manager).

14.Pick-up and Drop facilities not available.