International Voice Process

Responsibilities

• Handle inbound/outbound customer calls regarding product/service inquiries and issues

• Provide accurate information and assistance to customers

• Resolve customer complaints and escalations in a professional manner

• Maintain customer records and update information in the system

• Identify and escalate priority issues to the appropriate team

• Achieve individual and team targets for customer satisfaction and productivity

• Follow company policies and procedures

• Adhere to quality standards and call center metrics

Qualifications

• Excellent verbal and written communication skills in English

• Strong customer service orientation

• Ability to empathize with customers and provide appropriate solutions

• Good problem-solving skills

• Ability to work in a fast-paced and target-driven environment

• Basic computer knowledge and typing skills

• Flexibility to work in shifts, including weekends and holidays

Skills

• Fluent in English

• Active listening

• Attention to detail

• Patience

• Multitasking

• Conflict resolution

• Time management

• Customer relationship management

• Computer skills

• Adaptability

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this International Voice Process job

1. What is the eligibility criteria to apply for this International Voice Process job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹29000 - ₹35000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this International Voice Process job?
   Ans: This International Voice Process job will have 6 working days.
4. Are there any charges applicable while applying or joining this International Voice Process job?
   Ans: No, there is no fee applicable for applying this International Voice Process job and during the employment with the company, i.e., BOSTON BUSINESS SOLUTION.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Voice Process role?
   Ans: There is an immediate opening of 20 International Voice Process at BOSTON BUSINESS SOLUTION
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Voice Process job?
   Ans: This International Voice Process job has Night Shift.