Senior Telecaller

We are seeking a motivated and professional Senior Telecaller to join our team for Infinios Business Solutions India Pvt Ltd in Bangalore at our Ramamurthy Nagar location. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. A dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner.

• Address customer queries, concerns, and complaints with a problem-solving approach.

• Maintain accurate records of customer interactions and follow-ups.

• Provide timely and relevant information to customers to resolve their issues.

• Work collaboratively with other teams to escalate and resolve complex issues.

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates.

Job Requirements:

The ideal candidate should have 1 years of experience in customer service or a telecaller role and should be proficient in Fluent English. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. This position requires Graduate, and the candidate should be willing to work 6 days during the Day shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6 years of experience.

More about this Senior Telecaller job

1. What is the eligibility criteria to apply for this Senior Telecaller job?
   Ans: The candidate should be Graduate and above and above with 6 months - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹40000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Senior Telecaller job?
   Ans: This Senior Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Senior Telecaller job?
   Ans: No, there is no fee applicable for applying this Senior Telecaller job and during the employment with the company, i.e., INFINIOS BUSINESS SOLUTIONS (INDIA) PRIVATE.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Senior Telecaller role?
   Ans: There is an immediate opening of 20 Senior Telecaller at INFINIOS BUSINESS SOLUTIONS (INDIA) PRIVATE
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Senior Telecaller job?
   Ans: This Senior Telecaller job has Day Shift.