We are looking for an enthusiastic and dedicated Unmarried Female Candidate for the Post of Personal Assistant to become a valuable part of our team for RG Productions & Entertainment based in Bangalore, located at Bidaraguppe, Sarjapura Attibele Main Road. The role offers extensive customer focus and involves managing customer calls, delivering outstanding customer service related to Entertainment Domain and registering Students for our One Year Certification Course. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.
Job Requirements:
We are seeking candidates with 0-1 years of experience in customer service or telecalling, who are proficient in English & Hindi communication skills. The role involves students counselling and registering them for our One year Certification Couse, Talking to Investors/Sponsors for our upcoming Movies/Events, arranging meeting and schedule and attend conference calls. A minimum Class X pass is required, and candidates must be open to working flexi working hours based on meetings/conference calls/events/shoots etc.