Make outbound calls to customers with overdue accounts.
Remind customers of outstanding payments and due dates.
Provide accurate information regarding the amount owed and payment options.
Negotiate and establish repayment plans in line with company policies.
Maintain records of calls and payment commitments.
Follow up consistently until dues are cleared or escalated.
Achieve daily, weekly, and monthly collection targets.
Handle customer queries, disputes, or complaints professionally.
Escalate accounts for legal or field collections when necessary
Requirements:
Proven experience as a telecaller or in a similar role (collections preferred).
Excellent communication and negotiation skills.
Basic knowledge of MS Office and CRM tools.
Ability to handle pressure and maintain professionalism.
DRA and Non DRA
Specific Hours- 9 hours