Key Responsibilities
Handle inbound and outbound calls to connect with leads and potential customers.
Educate customers about out product and its features.
Maintain an average call duration of 15-20 minutes, ensuring meaningful engagement.
Understand customer needs, answer queries, and provide tailored solutions.
Follow up on leads to nurture them and drive conversions.
Maintain accurate records in the CRM system and track lead progress.
Collaborate with the sales and marketing teams to improve customer outreach strategies.