Customer Support Executive

Job Summary:

The Chat Support Agent is responsible for providing efficient and effective customer support through live chat interactions. This role involves answering customer inquiries, resolving technical issues, and ensuring a positive customer experience.

Key Responsibilities:

• Customer Interaction:

  • Engage with customers via chat to provide information, answer inquiries, and resolve issues promptly and professionally. 

  • Maintain a high level of professionalism and empathy in all interactions. 

  • Actively listen to customer concerns and identify their needs. 

  • Escalate complex issues to the appropriate team in a timely manner. 

• Problem Solving:

  • Troubleshoot technical issues and provide solutions to customers. 

  • Document customer interactions and issues in the CRM system. 

  • Identify and report recurring issues or trends to the support team. 

• Knowledge and Skills:

  • Develop a deep understanding of the company's products or services. 

  • Stay up-to-date with the latest product information and support procedures. 

  • Maintain a high level of technical proficiency in relevant software and systems. 

• Other Duties:

  • Assist with other customer support tasks as assigned. 

  • Contribute to the improvement of customer support processes and procedures. 

Qualifications:

• Education:

  High school diploma or equivalent required; some college or technical training preferred. 

• Experience:

  Previous experience in customer service, preferably in a chat support environment, is preferred. 

• Skills:

  • Excellent written and verbal communication skills. 

  • Strong problem-solving and analytical skills. 

  • Ability to multitask and prioritize tasks effectively. 

  • Proficiency in using CRM software and other relevant tools. 

  • Ability to work independently and as part of a team. 

  • Empathy and patience in dealing with customers. 

Benefits:

• Competitive salary and benefits package.

• Opportunity to work in a fast-paced and dynamic environment.

• Professional development and training opportunities. 

• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 0 - 6 months of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be ग्रेजुएट आणि त्याहून अधिक and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13000 - ₹14000 दरमहा that depends on your interview. It's a फुल टाईम job in Indore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., AIRVINCIBLE.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 30 Customer Support Executive at AIRVINCIBLE
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.