Academic Counsellor

Location: Andheri East, Mumbai

Experience: 1 - 2 years

Salary: 2.40 LPA – 3.60 LPA

Employment Type: Full-time

Job Overview: We are seeking a dedicated and proactive Rapport Building Specialist who will be responsible for fostering strong relationships with internal teams, clients, and stakeholders. This role requires both technical proficiency in data management and strong interpersonal skills to build trust and maintain positive connections.

Key Responsibilities:

• Outbound Sales: Make high-volume outbound calls to potential or existing customers, as part of lead generation, customer follow-up.

• Customer Engagement: Engage customers in meaningful conversations to understand their needs, answer questions, and offer solutions.

• Lead Qualification: Qualify leads by gathering relevant information and assessing the interest of potential clients.

• Appointment Setting: Schedule appointments or call with Faculty members.

• Data Management: Maintain accurate and up-to-date records of customer interactions in the CRM system.

• Follow Up: Provide timely follow-up with customers who have shown interest or have pending inquiries.

• Performance Metrics: Meet or exceed daily/weekly/monthly calls, as well as any other KPIs set by the company.

• Customer Feedback: Collect customer feedback and insights to share with relevant departments for continuous improvement.

• Qualifications & Skills:

  • Bachelor’s degree in business administration, Information Technology, or a related field.

  • Minimum 1 - 2 years of experience in Customer relationship management.

  • Strong understanding of data validation techniques, data security protocols, and backup procedures.

  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with various stakeholders.

  • Proficiency in data management tools (e.g., Microsoft Excel, CRM systems, SQL).

  • Ability to handle sensitive information with discretion and professionalism.

  • Ability to analyze data and produce insightful reports.

  Interested candidates can share their updated profiles by mentioning the subject line as the job role you are applying for – followed by your name at proactive@smgroup.work

  or call or WhatsApp +918850694865

  In email body kindly mention your total years of experience, Current CTC, Expected CTC and Notice period.

• It is a Full Time Sales / Business Development job for candidates with 1 - 2 years of experience.

More about this Academic Counsellor job

1. What is the eligibility criteria to apply for this Academic Counsellor job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹28000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Academic Counsellor job?
   Ans: This Academic Counsellor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Academic Counsellor job?
   Ans: No, there is no fee applicable for applying this Academic Counsellor job and during the employment with the company, i.e., STORY MOLDERS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Academic Counsellor role?
   Ans: There is an immediate opening of 3 Academic Counsellor at STORY MOLDERS
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Academic Counsellor job?
   Ans: This Academic Counsellor job has 09:00 AM - 06:00 PM timing.