Customer Relationship Manager

• Key responsibilities include:

  1. Customer Engagement: Actively managing interactions with clients, ensuring a positive and seamless experience from onboarding to post-sales support.

  2. Relationship Building: Developing and nurturing lasting relationships with customers, understanding their preferences, concerns, and goals to ensure continued business.

  3. Problem Solving: Addressing customer issues or concerns in a timely and professional manner, ensuring their satisfaction and resolving problems effectively.

  4. Customer Retention: Implementing strategies to retain customers, including regular follow-ups, satisfaction surveys, and personalized communication.

  5. Collaboration with Sales and Support Teams: Working closely with the sales, marketing, and support teams to ensure the customer’s needs are met and that all services are delivered as promised.

  6. Feedback and Insights: Collecting and analyzing customer feedback to understand market trends, improve services, and identify potential areas for business growth.

  7. Product Knowledge: Keeping up-to-date with product/service offerings to provide accurate information and recommendations to customers.

  8. Reporting: Maintaining customer records, tracking account health, and reporting on customer satisfaction, retention rates, and opportunities for upselling or cross-selling.

• It is a Full Time Sales / Business Development job for candidates with 2 - 5 years of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Post Graduate and above and above with 2 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹40000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., ANANKA.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 1 Customer Relationship Manager at ANANKA
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has 09:30 AM - 06:30 PM timing.