E-commerce Sales Representative

Job Description

We are seeking a dynamic and motivated Telecaller to join our team, specializing in e-commerce operations, data management, and lead generation. The ideal candidate will have excellent communication skills, a strong understanding of the e-commerce industry, and a passion for driving sales and generating leads.

Key Responsibilities:

E-commerce Support:

Assist customers with inquiries related to our products, services, and online platform.

Guide customers through the purchase process and help resolve issues or concerns.

Process and update customer orders, returns, and exchanges in the e-commerce system.

Provide accurate information about promotions, discounts, and product features.

Lead Generation:

Identify and qualify new leads through outbound calling, email outreach, and online research.

Engage with potential customers to introduce products/services and generate interest.

Maintain and update lead databases, ensuring accurate information for follow-up.

Company Data Management:

Manage and organize customer and lead data within CRM tools and e-commerce platforms.

Perform regular data entry, clean-up, and ensure data integrity.

Provide insights or reports on customer behavior, sales trends, and lead conversion rates.

Sales Support:

Work closely with the sales team to provide customer insights and follow up on leads.

Track and report on sales targets, customer interactions, and lead conversion progress.

Customer Relationship Building:

Foster positive relationships with existing and potential customers.

Address customer queries and concerns professionally and promptly.

Conduct follow-ups on customer orders, surveys, and feedback requests.

Required Skills and Qualifications:

Proven experience in telecalling or customer support roles, preferably in e-commerce.

Strong communication skills, both verbal and written.

Familiarity with CRM software and e-commerce platforms (e.g., Amazon, Alibaba, etc.).

Ability to manage and analyze customer data.

Strong organizational skills and attention to detail.

Self-motivated, goal-oriented, and capable of working independently.

Preferred Qualifications:

Experience in lead generation and sales.

Basic understanding of digital marketing strategies.

Previous experience in Teleperformance and Lead generation.

Job Role: Sales Executive( Teleperformance)

Job Type: Full-time

Department: Sales/Business Development

Location: [C-5 Patparganj Industrial Area]

Salary: [ 1.25- 4LPA ]

This is a great opportunity for someone looking to combine their telecalling skills with e-commerce knowledge while contributing to the growth of the company through effective lead generation and data management. If you’re a proactive individual with a passion for customer engagement, apply now to be part of our dynamic team!

• It is a Full Time Sales / Business Development job for candidates with 6 months - 3 years of experience.

More about this E-commerce Sales Representative job

1. What is the eligibility criteria to apply for this E-commerce Sales Representative job?
   Ans: The candidate should be Graduate and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹25000 per month + Incentives that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this E-commerce Sales Representative job?
   Ans: This E-commerce Sales Representative job will have 6 working days.
4. Are there any charges applicable while applying or joining this E-commerce Sales Representative job?
   Ans: No, there is no fee applicable for applying this E-commerce Sales Representative job and during the employment with the company, i.e., INFOBEAM SOLUTION.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this E-commerce Sales Representative role?
   Ans: There is an immediate opening of 20 E-commerce Sales Representative at INFOBEAM SOLUTION
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this E-commerce Sales Representative job?
   Ans: This E-commerce Sales Representative job has 09:30 AM - 06:30 PM timing.