Telecalling Team Leader

We are seeking an experienced and motivated Team Leader to manage and lead our telecalling team within the Loans Business. The ideal candidate will have a strong understanding of loan products, telecalling techniques, and the ability to lead, mentor, and drive a team towards achieving sales targets and business objectives. You will play a key role in ensuring the success of the team, maintaining high standards of customer service, and meeting business goals.

Key Responsibilities:

• Team Leadership: Lead and manage a team of telecallers, providing direction, coaching, and ongoing support to ensure optimum performance.

• Sales & Performance Monitoring: Monitor team performance against set targets and KPIs (Key Performance Indicators). Drive the team to achieve monthly, quarterly, and annual sales goals for various loan products (personal loans, home loans, etc.).

• Training & Development: Conduct regular training sessions to improve the telecalling skills of team members, keeping them up-to-date on the latest loan products, compliance requirements, and sales techniques.

• Quality Assurance: Ensure that team members are following the company's scripts, quality standards, and best practices in customer interaction. Conduct regular call audits and provide constructive feedback.

• Client Relationship Management: Oversee client interactions, ensuring that the team provides excellent customer service. Handle escalated queries and provide solutions to resolve customer issues promptly.

• Reporting & Analytics: Prepare and present performance reports, tracking sales figures, call volumes, conversion rates, and other key metrics. Identify areas of improvement and work with senior management to implement action plans.

• Process Improvement: Continuously analyze and refine the telecalling process to enhance productivity and efficiency. Suggest and implement process improvements to achieve better results.

• Compliance & Documentation: Ensure that all team activities are compliant with regulatory standards and company policies. Ensure all client records are properly documented and maintained.

• Motivation & Engagement: Foster a positive and competitive environment within the team to keep morale high and encourage consistent performance. Recognize and reward high achievers.

Skills & Qualifications:

• Proven experience in a telecalling, telesales, or customer service leadership role (minimum 2-3 years of team leadership experience).

• Strong knowledge of loan products, including personal loans, home loans, and business loans, is essential.

• Excellent communication skills (both verbal and written) and the ability to engage with clients effectively.

• Strong leadership and team management abilities with the ability to inspire and drive performance.

• Analytical mindset with the ability to interpret performance data and make data-driven decisions.

• High level of customer orientation and problem-solving skills.

• Ability to work under pressure and meet deadlines while maintaining quality service.

• Knowledge of telecalling tools, CRM systems, and Microsoft Office Suite (Excel, Word, PowerPoint).

• Bachelor’s degree in business, finance, or a related field (preferred but not mandatory).

Key Attributes:

• Strong leadership qualities with a hands-on approach.

• Motivated, goal-oriented, and results-driven.

• Ability to manage multiple tasks and priorities effectively.

• Ability to motivate and mentor a team to achieve and exceed targets.

• High level of integrity, professionalism, and customer-centric approach.

• It is a Full Time Sales / Business Development job for candidates with 2 - 4 years of experience.

More about this Telecalling Team Leader job

1. What is the eligibility criteria to apply for this Telecalling Team Leader job?
   Ans: The candidate should be Graduate and above and above with 2 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mohali.
3. How many working days are there for this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Team Leader job?
   Ans: No, there is no fee applicable for applying this Telecalling Team Leader job and during the employment with the company, i.e., MONEY BRIDGE FINSERV PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Team Leader role?
   Ans: There is an immediate opening of 1 Telecalling Team Leader at MONEY BRIDGE FINSERV PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job has 09:30 AM - 07:00 PM timing.