Answering Inquiries:
Addressing customer questions about products, services, and the company.
Resolving Issues:
Troubleshooting technical problems, handling complaints, and finding solutions to customer concerns.
Providing Support:
Guiding customers on how to use products or services effectively, and offering helpful information.
Managing Orders and Returns:
Processing orders, handling returns and exchanges, and ensuring accurate billing.
Collecting Feedback:
Gathering customer feedback to improve products, services, and the overall customer experience.
Maintaining Records:
Keeping detailed records of customer interactions and issues.