Customer Support

Job Title - Hindi Customer Support

Overview

The BPO voice process (Hindi Mandatory) role is pivotal in delivering high-quality customer service through prompt and efficient handling of customer inquiries and concerns in Hindi. The role plays a crucial part in ensuring customer satisfaction and retention, as well as contributing to the overall success of the organization's BPO operations.

Key responsibilities

• Handling inbound and outbound customer calls in Hindi

• Resolving customer queries and issues effectively and efficiently

• Providing accurate information to customers

• Maintaining a high level of professionalism and customer service

• Adhering to predefined scripts and processes

• Meeting and exceeding performance targets

• Collaborating with team members and other departments as needed

• Updating customer records and information in the system

• Escalating complex issues to the appropriate channels

• Participating in training and development sessions to enhance skills

• Handling customer complaints with empathy and patience

• Following up on customer interactions and ensuring resolution

• Adhering to company policies and procedures

• Ensuring customer confidentiality and data security

• Identifying and escalating potential areas of improvement

Required qualifications

• Fluency in Hindi (Mandatory)

• Excellent verbal and written communication skills in Hindi and English

• Prior experience in a BPO or customer service role

• Strong problem-solving and decision-making abilities

• Ability to multitask and prioritize in a fast-paced environment

• Good knowledge of customer relationship management (CRM) systems

• Empathetic and patient attitude towards customers

• Ability to work effectively in a team as well as independently

• Basic computer skills and familiarity with MS Office tools

• High school diploma or equivalent; a bachelor's degree is a plus

• Willingness to work in rotational shifts based on business requirements

• Adherence to professional ethics and confidentiality

• Proactive approach towards learning and skill enhancement

• Ability to adapt to changes and feedback positively

• Compliance with company and industry regulations and standards

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 3 years of experience.

Customer Support job గురించి మరింత

1. Customer Support jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 0 - 3 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹20000 - ₹32000 నెలకుని మీరు ఆశించవచ్చు. ఇది చెన్నైలో Full Time Job.
3. ఈ Customer Support jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ Customer Support jobకు కంపెనీలో ఉదాహరణకు, WIZALTIA SOLUTIONలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
4. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
5. ఈ Customer Support రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: WIZALTIA SOLUTION వద్ద 10 Customer Support ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
6. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ కస్టమర్ మద్దతు / టెలికాలర్ jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
7. ఈ Customer Support Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ Customer Support job Day Shift కలిగి ఉంది.