Voice Process Executive

Job Title: Customer Support Executive – Voice Process

Location: [Navi Mumbai, belapur]

Job Type: Full-time

Industry: BPO / Customer Service

Job Description:

We are hiring enthusiastic and customer-oriented individuals for our Voice Process team. As a Customer Support Executive, you will be the first point of contact for customers, handling their queries and providing effective resolutions over phone calls.

Key Responsibilities:

Answer inbound calls from customers or make outbound calls (depending on the process).

Understand customer issues and provide clear, concise resolutions.

Maintain a professional and empathetic tone throughout the call.

Escalate unresolved issues to the appropriate departments when needed.

Maintain call logs and update customer records.

Meet daily performance metrics and call quality standards.

Requirements:

Excellent verbal communication skills in [English / Hindi / Regional language as required].

Ability to handle high call volumes and stay calm under pressure.

Good listening and problem-solving skills.

Basic computer knowledge and typing skills.

Willingness to work in Day shifts.

Minimum qualification: Graduation preferred, Post graduation also preferred.

Freshers and experienced candidates both welcome

Benefits:

Fixed salary with attractive incentives.

Paid training and skill development.

Opportunities for internal promotions.

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 3 years of experience.

More about this Voice Process Executive job

1. What is the eligibility criteria to apply for this Voice Process Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹17000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Voice Process Executive job?
   Ans: This Voice Process Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Voice Process Executive job?
   Ans: No, there is no fee applicable for applying this Voice Process Executive job and during the employment with the company, i.e., CAMS PRIVATE LIMITED COMPANY.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice Process Executive role?
   Ans: There is an immediate opening of 50 Voice Process Executive at CAMS PRIVATE LIMITED COMPANY
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Voice Process Executive job?
   Ans: This Voice Process Executive job has Day Shift.