6 Voice Process Agent Jobs in Mumbai

There are a growing number of Voice Process Agent jobs open in Mumbai right now. Hiring for this role is still picking up. Employers added 2 new listings this month. Most of the hiring is for Customer Support and TeleCaller category. Companies hiring for these jobs span BPO, e-commerce, banking, telecom and insurance. Most of the jobs are in Dombivli (East) and Jogeshwari (East). That is where most of the hiring happens right now.

Employers in Mumbai want voice process agents to handle inbound and outbound call handling, query resolution, call logging and disposition tagging. Most of the work involves dialer software, CRM and call scripts. What makes the role different is that it is voice-only with talk-time based measurement. Almost all of these jobs are work from office. They accept freshers with 0-1 years for most of these jobs. Once you cross 2-4 years, employers expect you to handle a small team or run a full process on your own.

Angel Consultancy and Axis Bank are hiring voice process agents in Mumbai right now. A handful of companies are hiring for this role. They come from BPO, e-commerce, banking, telecom and insurance. Big companies usually offer a fixed salary range and have two or three interview rounds, while smaller ones tend to hire faster and care more about what you can actually do. Read each job post before you apply.

Employers structure pay as a fixed salary plus performance incentives for this role. Pay for voice process agents in Mumbai depends on the employer, your experience and the exact responsibilities of the role. Bigger companies and more experienced hires both command higher pay. Screening starts with 10th pass. People with a graduate degree get paid more. Jobs offering incentives or shift allowances usually pay above the median. Customer service certification can also help you earn more.

From this job, most people move up to senior and supervisory roles. Each step means running more of the work on your own inside Customer Support and TeleCaller. This typically comes from steady, reliable performance. Getting there starts with call handling, speech clarity and process adherence, which is what employers hiring voice process agents in Mumbai check for first. They round it out by expecting patience, clear communication, active listening and multitasking. If this role does not fit, Team Leader, Email Chat Process Executive and Hindi Telecaller are worth a look in Mumbai. These roles belong to the same Customer Support and TeleCaller group.

Job Hai currently lists 6 Voice Process Agent jobs in Mumbai. You can also turn on a job alert for this search. We'll notify you the moment a new Voice Process Agent job opens in Mumbai. Filter by salary, experience, locality and work mode to shortlist the right ones.