2 Call Quality Analyst Jobs in Bangalore

There are a growing number of Call Quality Analyst jobs open in Bangalore right now. Hiring for this role is still picking up. 2 new jobs were added in the last 30 days. Most of these jobs sit inside Customer Support and TeleCaller teams. The companies hiring come from BPO, e-commerce, banking, telecom and insurance. Most of the jobs are in Koramangala and Marathahalli. That is where most of the hiring happens right now.

Call Quality Analyst in Bangalore is responsible for call auditing, score reporting, feedback sessions and process gap identification. Day to day you work with call recording systems, quality scorecards and reporting tools. The role stands apart because it audits and coaches rather than handling customer calls. Nearly all of these jobs are work from office. If you have 0-1 years of experience, you can apply for most of these jobs. At 1-2 years, employers hand you a small team or a full process to run.

Ezi Drive Tours And Travels and Falconaris Solutions are hiring call quality analysts in Bangalore right now. A handful of companies are hiring for this role. These companies are in BPO, e-commerce, banking, telecom and insurance. Larger companies usually offer a fixed salary range with two or three interview rounds, while smaller firms tend to hire faster and focus more on your practical skills. Go through each job post before you apply.

Pay for call quality analysts in Bangalore depends on the employer, your experience and the exact responsibilities of the role. You get paid as a fixed salary plus performance incentives. The longer you stay and the bigger the company, the more you earn. Bring 10th pass and you clear the first hurdle. If you hold a graduate degree, the higher-paying roles become easier to land. Look out for incentives or a shift allowance, since these push your pay past the midpoint. Customer service certification can also help you earn more.

Companies hiring call quality analysts in Bangalore expect patience, clear communication, active listening and multitasking as a baseline. On top of that, they mainly want call evaluation, scoring consistency and feedback delivery. From this job, most people move up to senior and supervisory roles. Each step means running more of the work on your own inside Customer Support and TeleCaller. This typically comes from steady, reliable performance. If this role does not fit, Voice Process Executive, Team Leader and Quality Analyst are worth a look in Bangalore. These roles belong to the same Customer Support and TeleCaller group.

You can browse 2 Call Quality Analyst jobs in Bangalore on Job Hai right now. Sort them by salary, experience, locality and work mode to find the right fit. Turn on a job alert and we will let you know as soon as a new Call Quality Analyst job opens in Bangalore.