2 Call Quality Analyst Jobs in Mumbai

Employers added 2 new listings this month. There are a growing number of Call Quality Analyst jobs open in Mumbai right now. Hiring for this role is still picking up. Most of the hiring is for Customer Support and TeleCaller category. Most of the jobs are in Sector-17 Sanpada, Thane West and Ghatkopar West. That is where most of the hiring happens right now. Most of these jobs are with companies in BPO, e-commerce, banking, telecom and insurance.

Call Quality Analyst in Mumbai is responsible for call auditing, score reporting, feedback sessions and process gap identification. Day to day you work with call recording systems, quality scorecards and reporting tools. The role stands apart because it audits and coaches rather than handling customer calls. Nearly all of these jobs are work from office. If you have 0-1 years of experience, you can apply for most of these jobs. At 1-2 years, employers hand you a small team or a full process to run.

Brocus It Solutions, Dhanxpert Solutions and Shynr are hiring call quality analysts in Mumbai right now. A handful of companies are hiring for this role. They come from BPO, e-commerce, banking, telecom and insurance. Big companies usually offer a fixed salary range and have two or three interview rounds, while smaller ones tend to hire faster and care more about what you can actually do. Read each job post before you apply.

Employers structure pay as a fixed salary plus performance incentives for this role. Call quality analysts in Mumbai usually earn between Rs 35,000 and Rs 80,000 a month. The middle of the range is about Rs 55,000. Bigger companies and more experienced hires both command higher pay. Screening starts with 10th pass. People with a graduate degree get paid more. Jobs offering incentives or shift allowances usually pay above the median. Customer service certification can also help you earn more.

From this job, most people move up to senior and supervisory roles. Each step means running more of the work on your own inside Customer Support and TeleCaller. This typically comes from steady, reliable performance. Getting there starts with call evaluation, scoring consistency and feedback delivery, which is what employers hiring call quality analysts in Mumbai check for first. They round it out by expecting patience, clear communication, active listening and multitasking. If this role does not fit, Team Leader, Call Center Executive and Email Chat Process Executive are worth a look in Mumbai. These roles belong to the same Customer Support and TeleCaller group.

1 Call Quality Analyst job is live in Mumbai on Job Hai right now. Filter these results by salary, experience, locality and work mode. Save time and never miss a new job. Switch on a job alert and get pinged the moment a new Call Quality Analyst job opens in Mumbai.