2 Call Quality Analyst Jobs in Mumbai

There are a growing number of Call Quality Analyst jobs open in Mumbai right now. Hiring for this role is still picking up. 2 new jobs were added in the last 30 days. Most of these jobs sit inside Customer Support and TeleCaller teams. The companies hiring come from BPO, e-commerce, banking, telecom and insurance. Most of the jobs are in Andheri Kurla Road and Thane West. That is where most of the hiring happens right now.

Once you have 1-7 years, employers expect you to run a small team or a full process on your own. Before that, freshers with 0-7 years can apply for most Call Quality Analyst jobs in Mumbai. These jobs involve call auditing, score reporting, feedback sessions and process gap identification. Most of the day goes into call recording systems, quality scorecards and reporting tools. The role stands apart because it audits and coaches rather than handling customer calls. Almost every job is work from office.

Dhanxpert Solutions and Hire Zone are hiring call quality analysts in Mumbai right now. A handful of companies are hiring for this role. Bigger firms usually have two or three interview rounds and a fixed salary range, while smaller firms tend to hire faster and focus more on your practical skills. Most of them operate across BPO, e-commerce, banking, telecom and insurance. Check each job post closely before you apply.

Add an incentive or a shift allowance and your pay climbs above the midpoint. Pay for call quality analysts in Mumbai depends on the employer, your experience and the exact responsibilities of the role. Pay here follows a fixed salary plus performance incentives. Senior staff and bigger companies both command a higher paycheck. 10th pass gets your application past the first screen. a graduate degree can move you into the higher pay range. Customer service certification can also help you earn more.

What employers want most from call quality analysts in Mumbai is call evaluation, scoring consistency and feedback delivery. Beyond that baseline, they still expect patience, clear communication, active listening and multitasking. From this job, most people move up to senior and supervisory roles. Each step means running more of the work on your own inside Customer Support and TeleCaller. This typically comes from steady, reliable performance. If this role does not fit, Team Leader, Email Chat Process Executive and Hindi Telecaller are worth a look in Mumbai. These roles belong to the same Customer Support and TeleCaller group.

There are 2 Call Quality Analyst jobs in Mumbai on Job Hai right now. Use the filters to narrow them down by salary, experience, locality and work mode. You can also set a job alert. We will tell you as soon as a new Call Quality Analyst job opens in Mumbai.