Email & Chat Process Executive

Here is a comprehensive job description for an Email and Chat Process Executive:

An Email and Chat Process Executive is responsible for managing and responding to customer inquiries, complaints, and feedback via email and live chat platforms. This role requires excellent communication skills, attention to detail, and the ability to provide timely and effective solutions to customers.

1. •Email Management•: Manage and respond to customer emails in a timely and professional manner, ensuring resolution of queries and issues.

2. •Live Chat Support•: Provide real-time support to customers via live chat platforms, addressing queries, concerns, and feedback.

3. •Customer Service•: Deliver exceptional customer service, ensuring customer satisfaction and loyalty.

4. •Issue Resolution•: Resolve customer complaints and issues in a fair, efficient, and timely manner.

5. •Knowledge Base•: Maintain and update knowledge base articles to ensure accuracy and relevance.

6. •Reporting and Analytics•: Provide insights and feedback to management on customer trends, issues, and areas for improvement.

•Skills and Qualifications•

1. •Education•: High school diploma or equivalent required; degree in Communications, Customer Service, or related field preferred.

2. •Experience•: 1-2 years of experience in customer service, email support, or live chat support.

3. •Technical Skills•: Proficiency in email management software, live chat platforms, and CRM systems.

4. •Soft Skills•: Excellent communication, problem-solving, and time management skills; ability to work in a fast-paced environment and prioritize tasks effectively.

•Performance Metrics•

1. •First Response Time (FRT)•: Measured by the time taken to respond to customer emails and live chat requests.

2. •Resolution Rate•: Evaluated by the percentage of customer issues resolved on the first contact.

3. •Customer Satisfaction (CSAT)•: Measured by customer feedback and satisfaction surveys.

4. •Quality of Responses•: Assessed by the accuracy, completeness, and professionalism of responses to customer inquiries.

•Work Environment•

1. •Office Setting•: Typically works in an office environment, with minimal travel required.

2. •Team Collaboration•: Collaborates with various departments, including customer service, sales, marketing, and product development.

This job description provides a comprehensive outline of the responsibilities, skills, and qualifications required for an Email and Chat Process Executive role.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Email & Chat Process Executive job

1. What is the eligibility criteria to apply for this Email & Chat Process Executive job?
   Ans: The candidate should be 10th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹35000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Process Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Process Executive job and during the employment with the company, i.e., GREEN VISION PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Process Executive role?
   Ans: There is an immediate opening of 7 Email & Chat Process Executive at GREEN VISION PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job has Day Shift.