1 Call Quality Analyst Jobs in Kolkata

Employers added 1 new listings this month. There are a growing number of Call Quality Analyst jobs open in Kolkata right now. Hiring for this role is still picking up. Most of the hiring is for Customer Support and TeleCaller category. Companies in BPO, e-commerce, banking, telecom and insurance are hiring for these jobs. Most of the jobs are in Sector IV - Salt Lake. That is where most of the hiring happens right now.

In Kolkata, almost every Call Quality Analyst job is work from office. Their day-to-day covers call auditing, score reporting, feedback sessions and process gap identification. Most of the work involves call recording systems, quality scorecards and reporting tools. What sets this job apart is that it audits and coaches rather than handling customer calls. If you have 0-1 years of experience, you can apply for most of these jobs. Cross 0-2 years and companies will hand you a small team or a complete process to own.

Enlist Management Consultants is hiring call quality analysts in Kolkata right now. A handful of companies are hiring for this role. You can find them across BPO, e-commerce, banking, telecom and insurance. If you join a big company, expect a fixed salary band and two or three interview rounds. Smaller companies will hire you faster and care more about what you can actually do. Look over each job post before you apply.

Pay for call quality analysts in Kolkata depends on the employer, your experience and the exact responsibilities of the role. Salary here follows a fixed salary plus performance incentives. Experience level and company size both influence how much you earn. 10th pass is the baseline most job posts require. Candidates with a graduate degree land the higher-paying roles. Roles offering incentives or a shift allowance sit above the median. Customer service certification can also help you earn more.

Companies hiring call quality analysts in Kolkata expect patience, clear communication, active listening and multitasking as a baseline. On top of that, they mainly want call evaluation, scoring consistency and feedback delivery. From this job, most people move up to senior and supervisory roles. Each step means running more of the work on your own inside Customer Support and TeleCaller. This typically comes from steady, reliable performance. If this role does not fit, Team Leader, Voice Process Executive and Voice Process Agent are worth a look in Kolkata. These roles belong to the same Customer Support and TeleCaller group.

1 Call Quality Analyst job is live in Kolkata on Job Hai right now. Filter these results by salary, experience, locality and work mode. Save time and never miss a new job. Switch on a job alert and get pinged the moment a new Call Quality Analyst job opens in Kolkata.