Call Quality Analyst

With a requirement for Quality Analyst for the Call Auditor position, this exciting opportunity is for Expect More BPO based in Delhi and located in Mayapuri. We are looking for motivated and dedicated professionals to join our team to handle doubts and queries on calls by an employee, The role offers an attractive in-hand salary of mentioned in hand salary with no deductions and opportunities for growth.

Key Responsibilities:

• Call Audit on Daily Basis.

• Address caller queries, resolve concerns, and manage complaints.

• Keep records of customer interactions and follow up when required.

• Provide customers with accurate information to help resolve their issues.

• Meet performance targets and work in collaboration with our business partner.

Job Requirements:

This role welcomes experienced candidates who are eager to learn and grow in the Quality Analyst field. The candidate should have good communication skills and be proficient in English and Hindi. You will be responsible for addressing caller queries, solving complaints, and escalating complex issues when necessary. This position requires minimum graduate candidate, and the candidate should be comfortable working from Monday to Saturday in Day Shift (9:30 Am to 6:30 Pm) with fixed Sunday off.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this Call Quality Analyst job

1. What is the eligibility criteria to apply for this Call Quality Analyst job?
   Ans: The candidate should be Graduate and above and above with 6 months - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹20000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Call Quality Analyst job?
   Ans: This Call Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Call Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., EXPECT MORE BPO SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Quality Analyst role?
   Ans: There is an immediate opening of 5 Call Quality Analyst at EXPECT MORE BPO SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Call Quality Analyst job?
   Ans: This Call Quality Analyst job has Day Shift.